We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Samsara Design (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I ordered two overalls, 1 blue and 1 khaki of the same size. The blue is ok but the khaki is much longer.
30 Nov 2020 04:14
It's what it looks like in the photo, the legs are wide, square. Size 5XL is like an xxl. It's very nice. The fabric is not cotton.
30 Nov 2020 00:10
se ve bonito!!!!!
29 Nov 2020 05:00
Wonderful recommend to store
28 Nov 2020 17:57
muy buen producto habia pedido anteriormente el mismo mono pero pensando en que el tallaje chino suele ser más pequeño pedi una talla demasiado grande así que volví a pedir, ya teniendo la referencia del tallaje está L es como el tamaño L en España o sea que hay que pedir la talla que uses habitualmente es flojito con una tela súper agradable con caída, muy bonito y el envío súper rápido en una semana lo tenía en casa
28 Nov 2020 06:43
It's so fast not to האמנתי.
22 Nov 2020 01:30
Apposto e misure confermate
18 Nov 2020 09:50
el mono es muy bonito pero lo he pedido demasiado grande normalmente el tallaje chino suele ser bastante pequeño pero este se ajusta a la realidad española así que creo que volveré a pedir lo mismo pero más pequeño la calidad de la tela es buena con mucha caída el estampado queda muy bonito y el corte es muy bonito y cómodo la verdad que merece la pena me ha gustado la pena ha sido el fallo mío al pedir la talla
17 Nov 2020 17:01
It's very big, it looks a lot like photography but not the same
14 Nov 2020 04:07
Very pretty even the fabric
13 Nov 2020 09:20
I'm very happy with the suit. Lightweight, perfect for summer, comfortable but Style.com sent in size L.
13 Nov 2020 08:45
parfait ! merci :) attention taille grand
12 Nov 2020 14:29
Llego rápido, es una prenda muy bonita, de tela ligera agradable, la talla S es perfecta para mi. Peso 59 altura 1.54. Vendedor 100% recomendado
10 Nov 2020 06:26
Very nice style, loose and comfortable. Unfortunately the material of very inferior quality.
9 Nov 2020 03:04
27 дней до ЛЕН области.
5 Nov 2020 03:06
The style is strange, no waist, we have to hang. The fabric is good, stitched in general within the allowable, the zipper attention is not neat.