We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Samsara Design (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
justo como en la foto, me queda un poco grande pero es estupendo, material muy bueno...y llego en una semana
28 Nov 2020 02:08
Ordered size S, it's really big but I like it! Material is very good quality, color doesn't wash off, stitches are impeccable, recommend! Wish it could have arrived faster so I can wear it at the beach :D
27 Nov 2020 10:12
superbe, doux , très fin en coton
27 Nov 2020 06:33
hermosa prenda, tela linda y suave, buenas costuras; segunda vez que compro y compraré más...envío muy rápido por el vendedor, lo recomiendo! se demoró un poco dentro de Chile por la aduana, pero el vendedor se ofreció a enviar otro si no llegaba. Por suerte llegó dos semanas después, sin problemas. Gracias vendedor!
26 Nov 2020 13:43
Выше всяких похвал штука. Спасибо! Выглядит как Ямамото)) Брала шоколадного цвета
26 Nov 2020 05:51
It arrived quick, but I rated it 4 star because the description is not that accurate the blouse is nice, the style and design really fashionable,, but I wish it was a bit thicker as you can see from my pic it’s really really light you can see under clothing, so the material it’s not the same from the modelled picture. But any way it’s a nice top for a very hot day .i wanted to wear it for work, so I have to put another top underneath.
25 Nov 2020 10:19
на первый взгляд рубашка классная, надеюсь, в носке тоже будет хорошая
24 Nov 2020 12:00
отличная рубашка! материал приятный и тонкий. Доставка очень быстрая - 9 дней. Посылка отслеживалась. С продавцом не общалась.
24 Nov 2020 01:53
22 Nov 2020 22:33
тонкое хлопковое парео !крутое!шикарно выглядит!
21 Nov 2020 06:33
отличный товар и качество, заказываю эту модель уже второй раз.
21 Nov 2020 02:19
Замечательная вещь) Стильная и комфортная) невесомая. За такие деньги, просто подарок
20 Nov 2020 07:32
Доставка до Питера примерно месяц. Отслеживалось. Сама штучка интересная, но мне XXL большая оказалась. А я 52 размера(( попробую ушить. Материал под лен...
19 Nov 2020 15:03
gostei muito exatamente como na foto.
19 Nov 2020 10:35
XL -52-54; 5XL - 60 (рус) размер. Не берите на всякий случай, сядет как мешок. Соответствует размерной таблице. Ткань марля. Тонкая
19 Nov 2020 04:43
Zeer snelle levering Mooie kwaliteit Maat klopt
18 Nov 2020 02:49
СПАСИБО продавцу и магазину,очень красивая накидка,тонкий хлопок,скрывает недостатки,в моём случае животик!Прошито хорошо без брака!!!