We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Samsara Design (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
גופיה יפיפיה. בד נעים ומאוד מאוד נוח. מעט קטן מהרגיל - אני בדרך כלל M והזמנתי L - יושב מושלם על הגוף. ממליצה להזמין מידה אחת יותר.
26 Nov 2020 20:16
It's beautiful! I loved it.
26 Nov 2020 11:52
Me siento muy feliz porque llegó el 18 días el envío fue muy rápido el envío! la textura de la tela es fresca está muy cómoda y se mira muy bonita! La recomiendo
21 Nov 2020 14:56
суперр кофта,хорош ткань
19 Nov 2020 20:47
very good quality, I will order more. thank you
18 Nov 2020 12:08
Very pretty, good to cloth, good store, T-shirt with bra included, wears padding.
17 Nov 2020 21:42
trés bien, conforme
15 Nov 2020 01:50
Качество супер! Мне очень понравилось- удобный и легкий топ. Смотрится отлично. На обычный 42-44 взяла М
14 Nov 2020 09:59
Piękna. To już trzeci zakup :-). Super jakość i wygląd. Wygodna. Cudo.
12 Nov 2020 22:04
good quality, good fit
12 Nov 2020 06:10
igual que en la foto
11 Nov 2020 10:06
Piękna, wygodna, funkcjonalna :-). Noszę S zamówiłam L i jest super :-)
10 Nov 2020 10:17
Very nice product .. Nice quality and arrived quickly
10 Nov 2020 08:00
Super cool shirt! Very fast delivery! Highly recommended! Size: I usually a s (European), L fits perfectly (M goes also is easy to close and the back part comes less advantage)
8 Nov 2020 07:22
Cool shirt, Funnily cut! The bra incl. Padding is included, which is very convenient. Size: I usually s (European) and have a M ordered. L would probably have been better, so it would be slightly longer and the back käme better advantage. Despite covid relatively rapid delivery
6 Nov 2020 23:18
Koszulka swietna, biustonosz trzyma bardzo dobrze podczas biegu i ćwiczeń.
4 Nov 2020 09:12
Excellent top, the cups do not shine through, very beautiful back. Good pushap.
1 Nov 2020 09:22
Great padded top tank very breathable fabric. It is not tight you should take your normal size or smaller! It’s nice to wear for any sports.