We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Samsara Design (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Gorgeous back and colors. True to size, I sized up but wish I didn’t because it gapes a bit in the front.
7 May 2021 23:53
Kinda big for a medium
5 May 2021 10:56
Very pleasantly surprised, these are really high quality and the padding is thick and sturdy. Material is soft and has good stretch to it. Will be ordering more!
5 May 2021 07:29
Received in about 1 month. Excellent quality, removable shells, taken white and no transparency on the part of the product! The size is perfect this refer to the table of measurements. Product at the top!
4 May 2021 17:32
Awesome bra and cute style. Definitely size up though! 38DD and normally a L and an XL fits perfectly and snug.
3 May 2021 21:02
Девочки, он идеальный! Взяла М на мои 87/67/92 и довольна, как никогда. Фото пересняты с видео, но как сидит видно. Советую. Не пожалеете
2 May 2021 13:06
Top Super! On the parameters 89-72-95, 75c size M sat tightly, if the body is not dried, then it is better to take probably a larger size. But the chest does not press. The cups are included and they are not thick, which is very good. With them do not stand out nipples and the chest is better kept. I advise the store, one of my favorite stores, I order from him not the first time, I'm always happy, I'll order more. Delivery to Minsk took 1,5 months.
1 May 2021 21:30
This bra is SUPER CUTE, SUPER SOFT, SUPER PLUSH and holds up during a HIIT workout. This is a solid medium/high impact bra and I should be able to wear this for running as well. I'm normally a 36B and I got a medium (true to size). The store was really kind and patient with helping me figure out what size would fit me best since I couldn't estimate too well with the European sizing chart. I can't recommend this enough!
27 Apr 2021 11:30
Заказала белый, а пришёл голубой. Доставка долгая. Продавец не сообщил о том что цвет будет другой. По этому только 4 звезды.
19 Apr 2021 22:26
I got this bra in all different color. The bra is perfect for high impact workout. Medium is my regular size but I order large size. Delivery is super fast! 2-3 weeks.