1. Please allow 1-3cm measuring deviation due to manual measurement.
2. Due to the different monitor and light effect, the actual color of the item might be slightly different from the color showed on the pictures.
3. Asian size is smaller than EU/US/UK size, please check the detail size information before purchasing. Thanks
When you place an order,please choose a shipping method and pay for the order including the shipping fee.Generally,we will send the items as soon as possible once your payment is completed. We do not guarantee delivery time on all international shipments due to differences in customs clearing times in individual countries,which may affect how quickly your product is inspected. Please note that buyers are responsible for all additional customs fees,broderage fees,duties,and taxes for importation into your country.These additional fees may be collected at time of delivery.We will not refund shipping charges for refused shipments. We are not responsible for any custom duty or import tax. The shipping cost does not include any import taxes,and buyers are responsible for customs duties. I understand that you are worried about any possible extra cost for the items.Based on past experience.
1.Is there any tracking Number for my item? Yes, we ship every order with their Tracking Number, and you can view the shipment staus on the corresponding website.
2. Is the product same as photos? Yes, all photos are real. We took these photos by ourselves.
3. Which size can fit me? We suggest you look at our size suggestion chart below and our product size chart if you are normal figure. if you have special figure, please contact us ( tell us your height and weight, bust, waist, hip size ).
4. I am a reseller,I would like to buy many pieces of your item, what’s the wholesale price?
Hi,thanks for your inquiry, if you would like to buy large quantity, please send email to us, we will give you the best price, thanks!
We do our best to serve our customers the best that we can. The buyer should make sure that the items returned are in their original conditions.If the items are damaged or lost when they are returned.the buyer will be responsible for such damage or loss, and we will not give the buyer a full refund. The buyer should try to file a claim with the logistic company to recover the cost of damage or loss. The buyer will be responsible for the shipping fees to return the items.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Samsara Design (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.